"Shop with Confidence" Guarantee:
At Maison Living, we pride ourselves on our friendly service and range of products. Our repeat customer business is a testament to our growth in this challenging industry and we are constantly reviewing ourselves to see how we can best serve you with product range and quality, keen pricing and fulfilment of orders.
When you shop with Maison Living, you have our guarantee that we will be looking after your best interests with regard to:
- The best possible service from our friendly staff.
- The best possible price on products and delivery.
- Confidence with quality of product.
All product that passes through our Melbourne-based warehouse goes through a final QA (Quality Assurance) check. This is something that does not occur with online-only retailers, who ship direct from supplier to customer. Unfortunately, some factories let products with issues slip through, in which case they will end up on your doorstep. We want to avoid your disappointment if there is a problem, so we perform our own QA. It's just something we do to give you the confidence of receiving a product in the best condition possible.*
When you purchase from us, we want to make sure your purchase arrives safe and on-time. Therefore we have developed relationships with a number of trusted Professional Removalists and Couriers rated to handle fragile items. When preparing your goods for delivery we perform our own QA and take the extra effort to repack the product with added protection, should we feel that is necessary for the journey to you. We do not add any additional charge, for doing this - it is just part of the Maison Living "Shop with Confidence" experience!
Our Melbourne-based delivery team have received praise from many customers who call back after receiving their goods. They are just so pleased with the product and the service, which includes removing all rubbish.
* Note: As most of our furniture is constructed of timber, they may exhibit minor characteristics inherent with this natural product. These are not to be regarded as flaws. Timber also has a tendency to shrink over time depending on climactic conditions. Painted furniture may exhibit small cracks - this is normal, and easily maintained with easy-to-obtain wood fillers. The cracks do not affect the structure of the timber or the product.